Privacy policy
Last updated: November 21, 2025
Joy’s House Merch Shop operates this store and website, including all related information, content, features, tools, products, and services. The store is powered by Shopify. This Privacy Policy describes how we collect, use, and protect your personal information when you visit, use, or make a purchase from this store or when you communicate with us.
By using this website or any of our services, you confirm that you have read and understand this Privacy Policy.
Personal Information We Collect
Personal information means information that can identify you or be linked to you. We collect the following categories of personal information:
• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card details, payment confirmations, and transaction information.
• Account information including usernames, passwords, and settings.
• Transaction information including items viewed, items placed in your cart, purchases, returns, and exchanges.
• Communications including messages or inquiries you send to us.
• Device information including IP address, browser details, and device identifiers.
• Usage information including pages viewed, actions taken on the website, and interactions with features.
Sources of Personal Information
We collect information from:
• You, when you create an account, make a purchase, sign up for communications, or interact with us.
• Your device, through cookies and similar tools.
• Service providers that support our store operations.
• Third party partners or platforms that support marketing or analytics.
How We Use Personal Information
We use your personal information for the following purposes:
Provide and improve services.
• Process orders, payments, returns, and exchanges.
• Create and manage your account.
• Arrange shipping and confirm deliveries.
• Recommend products and improve your shopping experience.
Marketing and advertising.
• Send promotional emails, text messages, and online advertisements.
• Share updates about products or offers.
Security and fraud prevention.
• Authenticate accounts.
• Monitor for suspicious activity.
• Protect our website and systems.
Communication and support.
• Respond to your questions.
• Provide customer support.
Legal compliance.
• Respond to legal requests.
• Enforce our terms or protect our rights.
How We Disclose Personal Information
We disclose personal information only when needed for business purposes, including:
• With Shopify, to operate the online store and process data.
• With service providers such as payment processors, shipping carriers, storage providers, and customer support vendors.
• With marketing partners to run advertising that is allowed by law.
• When you direct us to do so, for example when shipping an order to a third party address.
• With our corporate affiliates.
• When required by law, legal process, or to protect our rights.
Relationship With Shopify
Shopify hosts our store and processes information so we can provide services to you. Shopify may also collect information from your interactions with this store and other Shopify stores. For details about Shopify privacy practices, visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.
Third Party Websites
Our website may link to third party websites. We are not responsible for the privacy practices of these sites. Review their policies before providing personal information.
Children’s Data
We do not knowingly collect personal information from children under the age of majority.
Security and Retention
We use reasonable safeguards to protect your information. No system is perfect. We retain information as long as needed for legal, operational, or business purposes.
Your Rights
Depending on where you live, you may have rights such as:
• Access to information we hold.
• Correction of inaccurate information.
• Deletion of information.
• A copy of your information.
• The right to opt out of certain data uses.
• The right to manage communication preferences.
You may contact us using the information at the end of this policy to exercise your rights. We may need to verify your identity.
Complaints
You may contact us with concerns. You may also contact your local privacy authority if allowed by law.
International Transfers
We may transfer your information to countries outside your own. For transfers from the European Economic Area or the United Kingdom, we use approved legal mechanisms.
Data Sharing Rules
• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt in information and messaging consent are never shared with any third party.
• Any information sharing described in other sections does not include mobile opt in data.
Messaging and SMS Privacy Policy
Image Lab Media Group and The Joy Reid Show offer optional SMS and MMS messaging. This section describes how we collect, use, and protect mobile data.
How We Collect Mobile Numbers and Consent
You give consent to receive SMS messages when you:
• opt in during checkout
• subscribe to our newsletter
• complete a form with a mobile opt in checkbox
• text a keyword to our number
Consent is not required to make a purchase.
Message Types
We send the following types of messages:
• customer support responses
• order updates
• delivery notifications
• promotional offers
Message Frequency and Rates
Message frequency varies. Message and data rates apply.
Help and Opt Out Instructions
Reply HELP for help.
Reply STOP or CANCEL to unsubscribe.
You may also contact us at (202) 715-9944 or info@thejoyreidshow.com.
No Sharing of Mobile Opt In Information
We do not sell, rent, trade, transfer, or allow access to mobile numbers, SMS opt in information, or messaging consent under any circumstances. We use internal safeguards to prevent unauthorized use.
We only share limited information with providers who help deliver messages, such as platform providers and carriers.
Accuracy and Program Participation
If you provide inaccurate information or join the program for any improper purpose, we may restrict your access.
SMS Terms and Conditions
By opting in, you agree to receive SMS messages from Image Lab Media Group and The Joy Reid Show at +1 (202) 715-9944. Message types include customer support messages, order updates, delivery notifications, and promotional offers. Message frequency varies. Message and data rates apply. Reply STOP or CANCEL to unsubscribe. Reply HELP for help. Contact us at (202)715-9944 or help@thejoyreidshow.com. Mobile opt in data is never shared with third parties.
Requests for Information
Residents in California or the European Union may request information about how SMS data is handled. Contact information is listed below.
Changes to This Privacy Policy
We may update this policy. Updates will appear on this page with a new date.
Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
help@joyannreid.com
3540 Crain Highway, Suite 302, Bowie, MD 20716
(202) 715-9944